Because of some difficulties in supply chain during these times, there may be instances of out-of-stock product for delivery and later than guaranteed delivery times. Please bear with us. We deliver with in Metro Manila Only. For Davao customers, you can find our products at Robinsons Abreeza
MODES OF PAYMENT
Credit or debit card (Visa and Mastercard)
Cash on delivery
Credit or Debit Card
Your payment will be processed through our secured payment gateway. For cancellation, you may refer to our cancellation policy.
Bank Transfer or Bank Deposit or GCash
When you order and pay through Bank Transfer, Deposit or GCash, your order transaction will be put on-hold until your payment has been verified.
You can send your proof of payment to ‘firstname.lastname@example.org’ and indicate your transaction and contact number so we can validate faster.
Dizon Farms will contact you for your total transaction (including the delivery fee) and/or payment confirmation.
Scan to pay with GCash:
Other banks can pay us thru bank transfer to our BPI account by doing either of the following:
Step 1: Log in to your online banking account. Step 2: After logging in, click “Send Money” and click “To Another Local Bank.” Step 3: Fill out the sender and receiver details. Step 4: Review the information you provided to ensure that they are correct. Step 5: Enter the one-time password (OTP) sent to your mobile number. Step 6: You will be informed if your transaction is successful. Take note of the reference number.
Using traditional way of transferring funds:
Step 1. Press Send Money Step 2. Press To Another Local Bank Step 3. Under Transaction Type, choose Credit to Other Bank Step 4. Amount: Type amount Step 5. Under Destination Bank, choose bank (BPI) Step 6. Type Destination Account Number :3533-0094-75 Step 7. Type your receiver’s personal information
Cash On Delivery
Dizon Farms will contact you of your transaction’s confirmation. As we are processing produce, we are making sure that your order is fresh when we deliver it at your doorstep.
Cut-off time for cancellation of orders is at 6:00 A.M. on your scheduled date of delivery.
Because our produce is perishable, cancellation after the said cut-off is not allowed, as we already allocated and prepared them intended for your order.
In case of cancelled orders with prepayments online, please refer to our refund policy.
Customer will be charged based on the order amount (see Delivery Rates table below).
We will be sending SMS notifications for the ETA of delivery of your order. We’ll ensure that your order will be delivered between 11:00 AM to 8PM.
For pick-up, our warehouse address is “Lot 91-A Bagsakan Ave FTI Complex Dizon Farms Taguig City” and cut-off time is at 4:00 P.M.
Currently, we cater to selected areas in Taguig, Makati, Paranaque, Pasay, Pasig, San Juan, Mandaluyong, Las Pinas, Manila, Quezon City, Bacoor, Muntinlupa, Rizal, Marikina, Pateros and Malabon.
If your location or delivery area is not within any of the delivery areas mentioned, you can arrange your own courier to pickup your order at our warehouse.
You must provide the correct shipping address of your order for it will be our basis in delivering the produce. We are not liable for any delay on the delivery of the produce due to wrong shipping address provided by the customer. Your contact number provided must be correct and active at all times for ease of communication during delivery.
Should there be several unsuccessful attempts to contact you on your scheduled delivery date, your order will be tagged as undelivered if your order is cash on delivery. However, should you already have paid via online payment, we will try again to deliver the produce the next day as our last attempt. No refunds shall be offered to you if we are still unsuccessful to deliver the produce the next day since our produce are perishable.
We, at Dizon Farms, have a mission to always provide customers high quality fresh produce. In line with these, for cases where the quality of the produce does not meet the expectation of the customer, we highly encourage our customers to call our attention through our email and phone numbers posted in our page to immediately address the issue
Failure to raise complaints within 24 hours upon receipt of the items would waive the customer’s right for product replacement or refund.
Upon investigation and verification, we will gladly offer replacement of the produce delivered on the following reasons:
Wrong produce delivered
Received damaged/poor quality produce
Replacement shall be made provided that the customer will return the original item delivered. We will strictly follow “No Return, No replacement” policy.
Should the customer refuse our kind offer to replace the produce delivered, the customer may opt to refund the prepayment made online, subject to our refund policy for the excess payment made by the customer.
Should the customer refuse to take possession of the produce upon delivery without any justifiable means, there will be no refunds to be offered by the company.
For cancelled orders within our cut-off time with online prepayments, there will be automatic refunds however, we offer no guarantee of any nature of timeliness of the refunds reaching the customer’s accounts. The processing of payment may take time for it is subject to the respective banks and/or payment provider’s internal processing time.
For any excess payment made, we gladly offer three (3) options with the customer:
Order another product with us to cover the excess payment made
Credit the excess payment to future purchases
Request for a refund subject to the respective banks and/or payment provider’s internal processing time
All refunds shall be made to the person who made payment, provided that complete and accurate bank account details are communicated to us.